Many of our blowers are from around the world, we’ve visited and looked at all of their facilities. We always look to insure the best quality; therefore, we have the glass blowers ship directly from their facility. This may be USA (Illadelphia/Grav Labs), Sweden (Local Customs/Snus), Germany (RooR/Magic Glass), India (Nepal Glass) and more!
Almost none of our products are stored in our Sweden warehouse, we have the creators ship it directly to you. Less wait and less room for error. Each company is set with the proper instructions for shipping your piece as discrete & anonymous package for full secrecy.
Tracking labels are sent out via email once the package is picked up by the postal service. You can track the status of your order using our website’s tracking tool.
All items shipping is determined on your location and the location of the facility which you are buying the piece from. Most pieces will come to the same shipping amount starting at $19.95 for International First Class, and $29.95 for International Priority Mail.
When you go to checkout, you can apply your coupon code during any part of the checkout process. We highly recommend creating an account with us, as this makes it easier to track your order and use our website features.
On the left side of the screen, you will see the words, “Have a coupon? Click here to enter your code.” in green lettering. Click on the green lettering, and proceed to enter and apply your discount code. You are only able to apply ONE discount per cart order. Please note that discounts CANNOT be applied retroactively, so after you finish the checkout process you will not be able to go back and apply a discount once you have paid for your purchase.
Comments Off on The Answer To My Question Isn’t In Here, What Do I Do?
If you can’t find the answer to your question in our help desk, (we have answers to all of our most frequently asked questions) please send us an email with your name, your order number (if applicable), and what the question is.
Please keep in mind that sending multiple emails will notincrease the speed in which your emails are answered, multiple emails about the same issue clog up the system creating longer wait times for all customers (INCLUDING YOU!).
Emails are answered on a first come, first serve basis. This means the first emails will be answered chronologically. Also note that our customer service team only works the hours that our retail store is open, so if you are located in a different time zone or sending an email after hours, your message will not be received until the next business day.
Please note: For all packages damaged or broken in shipping, we will remedy this issue as soon as we possibly can. Please remain calm and polite throughout the broken items replacement process, being angry & rude messages about the situation will not speed up the process (surprisingly).
Please DO NOT send emails asking for free products or item giveaways. ALL item giveaways or freebies that we give out are done via our Social Media channels, the channels of our glassblowers and ESPECIALLY OUR EMAIL LIST. This is the only location of free items or item giveaways, and emails asking for free products will be disregarded. We will NOT give away items via emails, no matter what.
All coupon codes and discounts will be either posted in our EMAIL LIST or in some instances, posted on Social Media sites. Coupon codes and discounts must be entered upon checkout; coupon codes and discounts cannot retroactively applied.