We work hard to restock items as fast as we can! However, some items will not be restocked. Items that will not be restocked are labeled as “custom” or “one of a kind” pieces. Pieces that are one of a kind will not be restocked, as they are unique pieces. For everything else, we restock as quickly as we can get the glass made.
To learn when an item gets restocked, please sign up for an account and utilize the “wishlist” feature on our website. This feature will send you an email as soon as our team puts that item back on the shelves. This is the quickest way to know when the item you desire will get back on our shelves. All items have different restocking speeds, as they may come from different glassblowers or require different amounts of creation time. As well, certain glass items are only made in batches, and these items require a greater restock time.
However, keep in mind that our team is constantly at work to restock all items, so simply sign up for a notification and let us do all the hard work! We’ll send you an email or text message as soon as we get it back in stock.
Comments Off on Why Are Items On Your Store Out of Stock?
We do run out of stock on items unexpectedly. Because every glass piece we offer is hand blown, this leads to a long turn around time on pieces. Rest assured though, items come back into stock very shortly! Simply add them to your wishlist and you can be alerted when they come back into stock immediately.
Comments Off on What If I Choose To Cancel My Order?
If you choose to cancel your order, your order may be subject to a 10% restocking fee. If the package has already been shipped out, the order cannot be cancelled. If you are unsure about your purchase, please contact us beforehand so that we can help you select the best piece for your needs.
We do not accept returns on products unless it’s been damaged, broken or is the incorrect item, then we can accept the return. No other exceptions. Items to be returned must be reported within 3 (three) days of delivery.
Fill out the contact form to get in touch with our customer support. From there, our customer support service will work with you to process your return. We offer pre-paid shipping return labels for all returns, however the cost of the shipping label will be deducted from your return refund.
Once you’ve received your shipping label from our customer support team, simply pack up your item(s) in the packaging materials and box it came in. Secure the pre-paid shipping return label to the box, and drop it off at your nearest postal office.
When we’ve received your return, they will process it and then issue you a refund by delivering a replacement item or store credit. NO cash refunds.
Comments Off on What If My Order Breaks During Shipping?
If an item is broken during shipping, we can only refund or replace the piece if it is completely unused. This policy also goes for pieces that are damaged or have manufacturing defects.
Here at SmokeZum, we try very hard to ensure that all of our packages arrive safely. However, we realize that this does not always happen. When you first receive your package, inspect it first to make sure that it is in proper working condition. If there is something that is not satisfactory, take a photo immediately and send it to firstname.lastname@example.org with your order number and the photos.
We will work to replace the broken item, or if it’s not possible, offer a refund or exchange for the piece. Exchanges must be of equal or lesser value to the broken item. Leftover credit is converted into store credit for your next purchase.
If there is a breakage during shipping, we must be informed of the break as soon as possible. Please inform us within 72 hours of the package arrival. We will not accept returns on broken items after the item has been used. There are no exceptions to this. We also insure our packages, so we recommend to our customers that they also file a claim with the Postal Service.