We understand our customer’s concerns about privacy and discretion; therefore, everything we ship will be through plain cardboard boxes, nothing to mark glass pipes or smoke accessories. The shipping labels do not say SmokeZum, and we do everything we can to ensure our packages are discrete. The return address on the box will be “SZ.COM”.
Because of this, all packages are shipped to you in standard shipping boxes. Nowhere on the outside of your package will you see the words “SmokeZum”.
“SmokeZum” will appear on your credit card statement. We cannot change this, and we apologize in advance for any inconvenience this may cause.
Comments Off on What Payment Methods Do You Accept?
We accept Bitcoin & all major credit/debit/gift cards: Mastercard, Visa, American Express, Discover Card. Please note, when using a gift card we may ask for additional verification if we are unable to validate your identity.
Unfortunately, we do not accept any other payment methods at this time.
We ship everywhere it is legal to buy/sell glass pipes, scientific glass & glass artwork. Please check with your local state/country laws to see if it is legal before purchase. We ship to Australia, Canada, Columbia, Costa Rica, Denmark, Egypt, France, Germany, Ireland, Italy, The Netherlands, Singapore, Thailand, Switzerland, United Kingdom, and the United States.
Comments Off on Do You Require a Signature on Your Packages?
We reserve the right to add a signature requirement to any order at our discretion for security reasons. This is to prevent fraud and underage orders. We are very serious about preventing illicit orders.
We can not guarantee arrival dates or times. While we try our best to prevent any delays, orders may be held up due to unforeseen circumstances.
We wish that we had the ability to teleport items to you instantly, but unfortunately the government won’t release Project Pegasus at this time/space.
Please note that the shipping time does not include the processing time for packaging up and creating orders. Our team works as fast as they can to ship out orders, but during holiday and sale times there may be a slight delay in processing time.
Once your order is placed, our shipping team works hard to get that order packaged up well and sent out to you. However, our shipping team does not package up and ship out orders on Saturday or Sunday. As well, orders are not packaged up on Holidays and other instances in which the postal services are closed. Shipping times do not guarantee package’s actual arrival date.